Video Thumbnails

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watashi314
Posts: 19
Joined: Mon Apr 17, 2023 5:37 am

Re: Video Thumbnails

Post by watashi314 »

I do not understand your comment. Pro version does not work without Lite version. So I have both versions installed, as described above.
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Jose Martin
Posts: 34
Joined: Wed Aug 31, 2022 2:46 pm
Location: NJ

Re: Video Thumbnails

Post by Jose Martin »

Yes, Lite and Pro should be active. Please check PM. We've answered to your request.
GT3 Themes Support Team
watashi314
Posts: 19
Joined: Mon Apr 17, 2023 5:37 am

Re: Video Thumbnails

Post by watashi314 »

Ok, I am waiting for further news from your devs
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Jose Martin
Posts: 34
Joined: Wed Aug 31, 2022 2:46 pm
Location: NJ

Re: Video Thumbnails

Post by Jose Martin »

What further news do you mean?
GT3 Themes Support Team
watashi314
Posts: 19
Joined: Mon Apr 17, 2023 5:37 am

Re: Video Thumbnails

Post by watashi314 »

The last message I got from you is this: "We are going to forward this information to our devs, once they check the issue, we will get back to you.
Thanks. Will keep you posted."
So I keep for further information from you.
Meanwhile I see that the thumbnails started to load. Does it mean your devs found and corrected the problem? What was the problem?
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Jose Martin
Posts: 34
Joined: Wed Aug 31, 2022 2:46 pm
Location: NJ

Re: Video Thumbnails

Post by Jose Martin »

Yes, the issue has been resolved. The issue was caused by this part https://tppr.me/RoljM
It's a 3rd party plugin.
GT3 Themes Support Team
watashi314
Posts: 19
Joined: Mon Apr 17, 2023 5:37 am

Re: Video Thumbnails

Post by watashi314 »

Thank you for quick action!
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Jose Martin
Posts: 34
Joined: Wed Aug 31, 2022 2:46 pm
Location: NJ

Re: Video Thumbnails

Post by Jose Martin »

Thanks for choosing our product.
Have a great day!
GT3 Themes Support Team
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