Re: Problem open new window

#22
Sorry for the delay.
Please send your request to help at gt3themes dot com.
mad_dog will answer you.
Jane Clarks

GT3themes Support Team
Discover the Power of GT3themes Products

Re: Problem open new window

#25
Hello !
I have exactly the same problem, can I have the needed information to be able to use the template ?

Every time I try to add a link from inside the media library to anything else than an image (a PDF file, by example) there is a problem, the url is corrupted, please see on :

http://fobweb.id3i.fr/#/?page_id=68

if you Hover the PDF icon the URL is ok ;
http://fobweb.id3i.fr/wp-content/uploads/2014/08/fobhp_doc.pdf

BUT
if you click on the link/icon, the URL is translated like the following one
http://fobweb.id3i.fr/#/wp-content/uploads/2014/08/fobhp_doc.pdf

... which embeds a #/ that corrupts the real location of the file.

The problem is raising with THIS template and ONLY THIS ONE !
Other WP templates works pretty well.

Dynamically loading pages content from the server with AJAX is great, but seriously this don't have to impact the HTML content of the page that is taken from the DATABASE to be put inside the page, AJAX, CGI, C#, PHP, python, cobol or whatever.

Please ask the programmer to correct the Template, this is NOT a "feature" or a "Technology limitation", or your programmer is incompetent.

This is a BUG from YOUR template I PAID FOR !
Please correct it, or refund.

Thanks in advance.
Ale

Re: Problem open new window

#26
Please send the wp-admin access to support[at]gt3.zendesk.com.
I will check the issue on your end.
Jane Clarks

GT3themes Support Team
Discover the Power of GT3themes Products

Re: Problem open new window

#28
Hello,
Can I have an update on this bug ?
Should I throw the buggy template and take another one ?

Sorry to urge you, but I have short timelines on this project.
Ale

Re: Problem open new window

#29
Sorry for the delay.
We will try to assist you shortly but usually it takes 24-72 hours it depends on the number of requests.
Jane Clarks

GT3themes Support Team
Discover the Power of GT3themes Products
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