Purchase validation! Please activate your theme. TWICE

#1
My website http://worldtravelphoto.net has Soho Fullscreen Photo and Video Theme that was payed and registered 2017-08-19 19:33:46 UTC for the second time after I moved my website from my local pc without having it on the internet. Today the website was moved to a secure server at the same web hotel with the address https://worldtravelphoto.net. The old address will also be active for a few days in the transition period before it will disappare. This should not be a reason for demanding me to pay one more time for the theme. Please stop this NOW.

Knut Wikstrand

Re: Purchase validation! Please activate your theme. TWICE

#2
Hello,

Important!
The forum isn't available for support Soho theme anymore. We will provide support via GT3 accounts.
Please register your profile in Product activation area in your theme. You will get access to your account in GT3 end.
There you will be able to manage your orders, codes and ask for support.

You don't need to purchase theme many times to use it on the same domain. If you want to move the website to other location you need to deactivate theme license before making any actions. We provide deactivate button in the area where you activate the code http://prntscr.com/gcufzm
You don't need to pay again and again. Please use GT3 account to manage all your purchase codes.

Regards,
Jane
Jane Clarks

GT3themes Support Team
Discover the Power of GT3themes Products

Re: Purchase validation! Please activate your theme. TWICE

#4
Please send details, you website access and purchase code to mail support[at]gt3.zendesk.com
I will reset the code and show you where to register GT3 account. And indicate where is deactivate button.
Jane Clarks

GT3themes Support Team
Discover the Power of GT3themes Products

Re: Purchase validation! Please activate your theme. TWICE

#6
Hello,

Please read the reply above to understand whatsw rong.
Please send details, you website access and purchase code to mail support[at]gt3.zendesk.com
I will reset the code and show you where to register GT3 account. And indicate where is deactivate button.


Info for other users!
This topic is locked too.
We will not provide support this way.
It is available only from GT3 account.
How to Activate/Deactivate theme and register account please watch video https://www.youtube.com/watch?v=T8ELitWJFy4
Jane Clarks

GT3themes Support Team
Discover the Power of GT3themes Products
Locked

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