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Can you give clear instructions on where to get support

Posted: Wed Oct 11, 2017 6:11 am
by AndreiFedorov
Hello,

The forum isn't available for support anymore. We will provide support via GT3 accounts.
Please register your profile in Product activation area in your theme. You will get access to your account in GT3 end.
There you will be able to manage your orders, codes and ask for support.

Regards,
Jane


I am sorry I do not see profiles in theme area, where is it? on Envato? in WP? On GT3? . Can you give clear instructions on where to get support please?

Re: Can you give clear instructions on where to get support

Posted: Wed Oct 11, 2017 10:25 am
by Jane
Hello,

What theme version do you use?
Did you register it in product activation area?

Regards,
Jane

Re: Can you give clear instructions on where to get support

Posted: Thu Oct 12, 2017 3:55 am
by AndreiFedorov
I use Oyster 3.5.

Where is this activation area, please.? I do not see anything on the theme documentation, I purchased it from Envato

Re: Can you give clear instructions on where to get support

Posted: Thu Oct 12, 2017 9:33 am
by Jane
You don't see the area, because your theme version is out of date.
Please upgrade your files to the latest one 3.8. The package is available at themeforest.

Regards,
Jane

Re: Can you give clear instructions on where to get support

Posted: Fri Oct 13, 2017 6:21 am
by AndreiFedorov
I have updated the theme to 3.8 , and I did see the message to activate the theme, which I did, after it took me to GT3 login page and after not being able to login I lost that page and do not see how to get back to create account.

Re: Can you give clear instructions on where to get support

Posted: Fri Oct 13, 2017 9:33 am
by Jane
You should get user login and password to your mailbox.
Did you check spam folder?