Search found 34 matches

by Jose Martin
Wed Aug 09, 2023 8:22 pm
Forum: Bug Reports
Topic: pb album in mode grid and packery
Replies: 1
Views: 5119

Re: pb album in mode grid and packery

Hi there!
Do you use the standalone version of the plugin or it came with the one our premium themes?
by Jose Martin
Mon Apr 24, 2023 12:26 pm
Forum: Bug Reports
Topic: Thumbnails are missing
Replies: 1
Views: 6253

Re: Thumbnails are missing

The issue has been resolved.
by Jose Martin
Wed Apr 19, 2023 3:23 pm
Forum: Bug Reports
Topic: Video Thumbnails
Replies: 17
Views: 16108

Re: Video Thumbnails

Thanks for choosing our product.
Have a great day!
by Jose Martin
Wed Apr 19, 2023 10:21 am
Forum: Bug Reports
Topic: Video Thumbnails
Replies: 17
Views: 16108

Re: Video Thumbnails

Yes, the issue has been resolved. The issue was caused by this part https://tppr.me/RoljM
It's a 3rd party plugin.
by Jose Martin
Wed Apr 19, 2023 9:01 am
Forum: Bug Reports
Topic: Video Thumbnails
Replies: 17
Views: 16108

Re: Video Thumbnails

What further news do you mean?
by Jose Martin
Tue Apr 18, 2023 9:14 am
Forum: Bug Reports
Topic: Video Thumbnails
Replies: 17
Views: 16108

Re: Video Thumbnails

Yes, Lite and Pro should be active. Please check PM. We've answered to your request.
by Jose Martin
Tue Apr 18, 2023 8:48 am
Forum: Bug Reports
Topic: Video Thumbnails
Replies: 17
Views: 16108

Re: Video Thumbnails

Please note that both versions are required.
by Jose Martin
Mon Apr 17, 2023 6:04 pm
Forum: Bug Reports
Topic: Video Thumbnails
Replies: 17
Views: 16108

Re: Video Thumbnails

That's really odd. To better assist you and debug the issue on your end, please PM your site credentials and our developers will debug it on your end.
The issue is they could not replicate that issue on our end.
Thanks
by Jose Martin
Mon Apr 17, 2023 4:17 pm
Forum: Bug Reports
Topic: Video Thumbnails
Replies: 17
Views: 16108

Re: Video Thumbnails

What plugin versions do you have on your end? Lite and Pro?
by Jose Martin
Mon Apr 17, 2023 2:38 pm
Forum: Bug Reports
Topic: Video Thumbnails
Replies: 17
Views: 16108

Re: Video Thumbnails

Hi there! Can you please share a link to your website with video thumbs? That's correct, the same video is used for the thumbs and lightbox, the WordPress does not have such an option to resize the video files. If you have heavy video files, then it's better to use image thumb in the gallery and ful...