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Re: Video Thumbnails
Posted: Tue Apr 18, 2023 9:09 am
by watashi314
I do not understand your comment. Pro version does not work without Lite version. So I have both versions installed, as described above.
Re: Video Thumbnails
Posted: Tue Apr 18, 2023 9:14 am
by Jose Martin
Yes, Lite and Pro should be active. Please check PM. We've answered to your request.
Re: Video Thumbnails
Posted: Tue Apr 18, 2023 6:52 pm
by watashi314
Ok, I am waiting for further news from your devs
Re: Video Thumbnails
Posted: Wed Apr 19, 2023 9:01 am
by Jose Martin
What further news do you mean?
Re: Video Thumbnails
Posted: Wed Apr 19, 2023 9:58 am
by watashi314
The last message I got from you is this: "We are going to forward this information to our devs, once they check the issue, we will get back to you.
Thanks. Will keep you posted."
So I keep for further information from you.
Meanwhile I see that the thumbnails started to load. Does it mean your devs found and corrected the problem? What was the problem?
Re: Video Thumbnails
Posted: Wed Apr 19, 2023 10:21 am
by Jose Martin
Yes, the issue has been resolved. The issue was caused by this part
https://tppr.me/RoljM
It's a 3rd party plugin.
Re: Video Thumbnails
Posted: Wed Apr 19, 2023 1:05 pm
by watashi314
Thank you for quick action!
Re: Video Thumbnails
Posted: Wed Apr 19, 2023 3:23 pm
by Jose Martin
Thanks for choosing our product.
Have a great day!