Video Thumbnails

[watashi314]

I do not understand your comment. Pro version does not work without Lite version. So I have both versions installed, as described above.

[Jose Martin]

Yes, Lite and Pro should be active. Please check PM. We've answered to your request.

[watashi314]

Ok, I am waiting for further news from your devs

[Jose Martin]

What further news do you mean?

[watashi314]

The last message I got from you is this: "We are going to forward this information to our devs, once they check the issue, we will get back to you.
Thanks. Will keep you posted."
So I keep for further information from you.
Meanwhile I see that the thumbnails started to load. Does it mean your devs found and corrected the problem? What was the problem?

[Jose Martin]

Yes, the issue has been resolved. The issue was caused by this part https://tppr.me/RoljM
It's a 3rd party plugin.

[watashi314]

Thank you for quick action!

[Jose Martin]

Thanks for choosing our product.
Have a great day!